Online Terms & Conditions of Sale


In terms of this Website and other policies referred to herein, unless the context otherwise indicates:

  1. Emco – means Emco Electrical.
  2. “You “or “Customer” or “User– means any person who visits, accesses or uses the website.
  3. “Products” or “goods” – means all the goods sold by Emco.
  1. A reference to a customer shall include that customer’s successors and lawful assigns. 
  2. Words importing the masculine gender shall include the feminine and neuter genders and vice versa.
  3. The headings to the various clauses referred to in this Website are provided for convenience of reference only and are not to be taken into account in the interpretation thereof.
  4. A reference to natural persons shall include juristic persons, trusts and partnerships and vice versa. 
  5. If there is a conflict between the words and numerals in the interpretation of a rule, the words shall prevail.
  6. When any number of days is prescribed in this website, the same shall be reckoned exclusively of the first and inclusively of the last day, unless the last day falls on a Saturday, Sunday or proclaimed public holiday in the Republic of South Africa, in which event the last day shall be the next succeeding day which is not a Saturday, Sunday or public holiday.


  • We reserve our right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these Terms and Conditions or if we believe the information provided by you is untrue, inaccurate or incomplete.
  1. Your access to and use of the website is subject to the following Terms and Conditions and these Website Terms and Conditions govern the ordering, sale and delivery of products and goods, and the use of the Website.
  2. The products and services offered by or through the website and any sales concluded in respect thereof are also made available subject to the following Terms and Conditions.

Registration and use of the website

Only registered users may order Goods on the Website.

To register as a user, you must provide a unique email address and password and provide certain information and personal details to Emco Electrical. You will need to use your unique email address and password to access the Website in order to purchase Goods.

You agree and warrant that your username and password shall:

be used for your personal use only; and

not be disclosed by you to any third party.

For security purposes you agree to enter the correct email address and password whenever ordering Goods, failing which you will be denied access.

You agree that once the correct email address and password relating to your account has been entered, irrespective of whether the use of the email address and password is unauthorised or fraudulent, you will be liable for payment of such order.

You agree to notify Emco Electrical immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

You may update, edit or terminate your account at any time through the Website.

Conclusion of sales and availability of stock

Registered users may place orders for Goods, which Emco may accept or reject. Whether or not Emco accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment by Emco for the Goods.

NOTE: Emco will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and Emco come into effect (the “Sale”). This is regardless of any communication from Emco stating that your order or payment has been confirmed. Emco will indicate the rejection of your order by cancelling it and, within 30 days thereafter, refunding you for any amount already paid.

Prior to delivery or your collection of the Goods, you may cancel an order at any time provided you do so before receiving a dispatch or delivery notice. After delivery or your collection of the Goods, you may cancel the Sale only in accordance with the Returns Policy

Placing Goods in a wish list or shopping basket without completing the purchase cycle does not constitute an order for such Goods, and as such, Goods may be removed from the shopping basket if stock is no longer available or the price thereof might change without notice to you. Emco shall not be liable if such Goods are not available or are not available at the particular price when you complete or attempt to complete the purchase cycle at a later stage.

You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Emco, Emco will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after placing an order, Emco will notify you and you will be entitled to a refund of the amount paid by you for such Goods. 

Certain Goods may not be purchased for re-sale. Should we suspect that such Goods are being purchased for this purpose, we are entitled to cancel your order immediately without notice to you.

The invoice for your purchase will be emailed to you at the email address you provide to us. A copy of this invoice will be included in your parcel and will also be made available on your registered account.

Emco reserves the right to discontinue or change the specifications of its Goods from time to time without notice to you. However, the specifications of a particular Good will not be changed after order confirmation and before delivery of that Good to you.

These Terms and Conditions are in no way intended to deprive you, if you are a “consumer” contemplated under the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of your right to cancel an agreement for the supply of goods within seven days after the date of the receipt of the goods, subject to a handling fee / the reasonable cost of returning the goods, which will be off-set against the refunded purchase price. You are a consumer under ECTA if you are an individual who will use the goods you buy.

Refunds, Returns & Exchanges

Any damaged or short supplied item/s must be communicated within 7 days from receipt of order.

We offer a 30-day FREE returns policy: 

If you are not happy with your purchase within the first 30 days of receipt, we will collect the products at our cost, and present you with a full refund. No issue!

For this to be applicable these basic conditions must be met:

  • Product/s are returned in their original packaging
  • Product packaging is unopened
  • Product has not previously been installed and found to be working.
  • Product/s remains in a saleable condition.
  • Product/s are securely packaged and protected with additional external packaging for transit.
  • Any damaged or short supplied item/s must be communicated within 7-days from receipt of order.
  • Product/s need to be returned in their original packaging, unopened and in a saleable condition.

If the product packaging is removed, torn open or damaged in any way the product cannot be repackaged and therefore never sold.

The item must be returned in the pristine condition that it was supplied in so that we can re-sell the item.

Any damaged product/s or short supplied item/s must be reported to Emco, in writing, within the 7-day period for the 30-day policy to be applicable.

Once the items are in your possession several things can happen that are outside of our control. Therefore, damages or short supplied item/s reported after the 7-day period from receipt of delivery will be exempt from our 30-day free returns policy.

Emco reserves the right to decline any claims that arise after the 7-day period. A replacement will be at the full discretion of Emco.

Returns and Refunds outside of the 30-day window period:

We are not obligated to accept returns after a 30-day period from the date of purchase. Once the 30-day window period expires, Emco has the right of refusal and can deny your refund altogether. Any agreed-upon handling fees, restocking fees and transport fees are then at our full discretion.

The 30-day window starts counting from the calendar date the order was physically received by you as the customer.


Electrical installations must, by law, be installed by a qualified professional tradesperson. Emco will not be held responsible for any claims that arise as a result of non-conformance to building regulations as gazetted and governed by South African law or product failure due to incorrect application or installation.

Emco will not be held responsible for the loss of income, cost of installation, or any other similar instance where costs are incurred due to the malfunction, incorrect supply, or delayed supply of any product.

Returns and Refunds outside of the 30-day window period:

We are not obligated to accept returns after a 30-day period from the date of purchase. Once the 30-day window period expires, Emco has the right of refusal and can deny your refund altogether. Any agreed-upon handling fees, restocking fees and transport fees are then at our full discretion.

The 30-day window starts counting from the calendar date the order was physically received by you as the customer.

How to return something:   

A return can be requested via:

Our main email address for returns:

In the event of a return, our courier service provider must be able to access the products within business hours Monday to Friday 8 am – 5 pm.

It is mandatory that the products are securely packaged for transit so that it arrives back with us in the intended condition. If the return cannot be collected either during this timeframe or the exact address we delivered the original order to, you may have to drop goods off at a convenient pick-up point that operates outside of standard office hours. In this event, prior arrangement needs to be made between you and a Emco representative.

Proof of purchase MUST BE presented.

Refunds are processed subject to a final inspection once goods are received back in our store.

How soon will you get your refund?

We have a 7-12 business day turn-around time for the processing of your refund.

The clock starts from the successful collection of your return. We allow approximately 3 business days for the journey of the return to arrive back with us. A further 2 days are allowed for internal processing. The remaining 2-7 days make allowance for funds to be transferred and cleared back into your bank account. Clearance periods differ based on the service provider that you have opted to pay with.

Refunds will be processed by means of the same payment option used for the original transaction: Credit Card to Credit Card, EFT to EFT unless communicated and an alternative is agreed on by both parties.

We reserve the right to decline a refund if the purchase is older than 30 days, excluding a warranty claim.

Product warranties

The Emco warranty is applicable to all products that can be purchased on The warranty is valid for a 12-month period from the date of purchase. Proof of purchase must be supplied by the original purchaser. The warranty entitles the bearer to a replacement of the same product. Should an identical product not be available, Emco reserves the right to replace it with a similar product at the same or higher value. Where a Emco supplier has an extended warranty for a period longer than 12 months, we will honour the said warranty in keeping with the supplier’s terms and conditions up to a maximum of 2 years from the date of purchase.

Emco is not obligated to facilitate any repairs or returns after the said warranty period has expired.

Replacement warranty: Emco reserves the right to repair or replace a product with a similar product at the same or higher price, where the original product is no longer available. If the product is returned within the first six months from date of purchase, the product must be returned in the original packaging.

Repairs: Emco will always refer to the original equipment manufacturer, supplier, or service agent for an assessment within the warranty period. Should the original equipment manufacturer or designated service agent conclude that a product has been used outside of its intended use or environment, and a Warranty repair or replacement has been denied, Emco will act on its own discretion and will therefore not be obligated to repair or replace the product. Emco is not obligated to provide a loan item for the duration of the assessment or repair.

Transport cost in relation to a faulty product still within Warranty: In this event, Emco will cover the cost of the collection and replacement transport thereof. However should it be found on assessment that the product is faulty due to abuse or misuse outside of its intended use, it will result in no replacement or refund and therefore the return transport cost from the customer to the supplier, and from the supplier back to the customer, will be levied to the customer and payable by the customer.

Items exempt from the Emco 12-month Warranty:

  • Electronic equipment or circuitry susceptible to damage from electrical surges. This includes, but not limited to:
    • Light Bulbs
    • Products with Integrated LED and LED circuitry
    • Consumable and abrasive products

If you are unsure, please inquire before making a purchase.